Broadband Technicians and Electricians Positions
We are currently looking to hire in the following states DC, MD, GA, MO, NC, AL
Under minimal supervision the Cable/Broadband Technician must be able to perform installations, disconnects, changes, and repairs service.
Educates customers regarding their existing and new services, informs them about other services and proposes solutions to customer problems.
Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required.
Must be able to perform basic troubleshooting during the installation from tap to customer's electronic devices. Performs service tap audits.
Provides quality internal and external customer service surrounding values.
Educates customers in the use of installed products ;( video, telephone and internet) explains waivers, agreements, customer release forms.
Resolves or escalates customer complaints
Plans daily route, requisitions equipment and supplies and stocks vehicle.
Maintains and secures truck and equipment.
Installs, tests and troubleshoots broadband network/services including video, data and telephone from tap to device.
Uses small hand tools, power tools, signal level meters, and other test equipment.
Meets scheduled appointment windows.
Complete assigned work orders and other documentation on paper and/or mobile devises.
Performs other duties as assigned.
ESSENTIAL JOB FUNCTIONS:
Ability to professionally communicate in person and by telephone.
Hand and finger dexterity to carry and to use tools and equipment as necessary.
Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires.
Ability to carry, climb and operate extension ladder, (approximately 28 feet high, and 75 pounds).
Ability to climb poles using gaffs, hooks, and climbing belt as needed.
Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting.
Ability to work while standing 50-70% of the time.
Ability to drive vehicle in a safe and responsible manner.
High school diploma or equivalent.
Appropriate valid state driver's license and a good driving record.
Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters , ohm meters).
Ability to prioritize and organize effectively.
Ability to work independently and with other.
Ability to comply with all implemented safety procedures.
Skill in using a Windows-based computer and MAC.
Knowledge of basic mathematics and electronics.
Bi-lingual proficiency preferred in some locations.
Field service experience with cable, telecommunications or electronic equipment preferred.
Customer service and some sales experience preferred.
Work indoors in poorly ventilated areas such as attics during extreme heat.
Exposure to dust, dirt, noise, insects and/or cleaning solutions.
Work performed near power lines and electricity.
Work, including travel, outdoors in adverse weather conditions day or night.